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Ticketing Management

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Ticketing Management

Applying process mining to a real-life event log that records the execution of a ticketing management process. The data was recorded by the help desk of an Italian software company.

URL: Data Set https://data.4tu.nl/articles/dataset/Dataset_belonging_to_the_help_desk_log_of_an_Italian_Company/12675977

Conformance Checking Process Discovery Node 25 CSV Reader Table to Event Log Filter Event Tableby Frequency DFG Miner InductiveMiner (DFG) Petri Net To Image Process TreeTo Image DFG To Image Process Treeto Petri Net String to Date&Time Sorter Alignment-BasedReplayer Alignment-BasedPrecision Evaluator Alignment-BasedFitness Evaluator Trace VariantExplorer Conformance Checking Process Discovery Node 25 CSV Reader Table to Event Log Filter Event Tableby Frequency DFG Miner InductiveMiner (DFG) Petri Net To Image Process TreeTo Image DFG To Image Process Treeto Petri Net String to Date&Time Sorter Alignment-BasedReplayer Alignment-BasedPrecision Evaluator Alignment-BasedFitness Evaluator Trace VariantExplorer

Nodes

  • Alignment-Based Fitness Evaluator1 ×
  • Alignment-Based Precision Evaluator1 ×
  • Alignment-Based Replayer1 ×
  • CSV Reader1 ×
  • DFG Miner1 ×
  • DFG To Image1 ×
  • Filter Event Table by Frequency1 ×
  • Inductive Miner (DFG)1 ×
  • Petri Net To Image1 ×
  • Process Tree To Image1 ×
  • Process Tree to Petri Net1 ×
  • Sorter1 ×
  • String to Date&Time1 ×
  • Table to Event Log1 ×
  • Trace Variant Explorer1 ×

Extensions

Links

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To use this workflow in KNIME, download it from the below URL and open it in KNIME:

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Created by: kourani
Created at: 2022-08-03
On NodePit since: 2022-08-21
Last update: 2025-08-01
Created with KNIME version: v5.1.0
Tags: Process Mining

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