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Ticketing Management

Applying process mining to a real-life event log that records the execution of a ticketing management process. The data was recorded by the help desk of an Italian software company.

URL: Data Set https://data.4tu.nl/articles/dataset/Dataset_belonging_to_the_help_desk_log_of_an_Italian_Company/12675977

Event Loading

Reads events from a CSV file. Alternative sources: XES files or any other data sources supported by Knime.

Exploration

Process Discovery

Conformance Checking

Event Log Export

CSV Reader
String to Date&Time
Petri Net Viewer
Token-Based Precision Checker
Process Tree to Petri Net
Alignment-Based Fitness Evaluator
Table to Event Log
Inductive Miner (Table)
Process Tree Viewer
Alignment-Based Replayer
Trace Variant Explorer
Alignment-Based Precision Evaluator
Filter Event Table by Frequency
Event Log Attribute Mapping
Dotted Chart
XES Writer

Nodes

Extensions

Links

Download

To use this workflow in KNIME, download it from the below URL and open it in KNIME:

Download Workflow
Created by: kourani
Created at: 2022-08-03
On NodePit since: 2022-08-21
Last update: 2026-10-14
Created with KNIME version: v5.12.0 nightly
Tags: Process Mining

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