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Ticketing Management

Applying process mining to a real-life event log that records the execution of a ticketing management process. The data was recorded by the help desk of an Italian software company.

URL: Data Set https://data.4tu.nl/articles/dataset/Dataset_belonging_to_the_help_desk_log_of_an_Italian_Company/12675977

Conformance Checking

Process Discovery
CSV Reader
Table to Event Log
Filter Event Table by Frequency
DFG Miner
Inductive Miner (DFG)
String to Date&Time
Token-Based Fitness Evaluator
Petri Net To Image
Token-Based Precision Checker
Generalization Evaluator
Process Tree to Petri Net
Alignment-Based Fitness Evaluator
Process Tree To Image
Alignment-Based Replayer
Trace Variant Explorer
DFG To Image
Alignment-Based Precision Evaluator
Petri Net to BPMN
Simplicity Evaluator
Event Log Attribute Mapping
XES Writer

Nodes

Extensions

Links

Download

To use this workflow in KNIME, download it from the below URL and open it in KNIME:

Download Workflow
Created by: kourani
Created at: 2022-08-03
On NodePit since: 2022-08-21
Last update: 2026-01-12
Created with KNIME version: v5.8.0
Tags: Process Mining

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