45_Customer_Experience_and_Sentiment_Analysis
This directory contains 4 workflows.
01_Data_Preparation
We took dataset from Skytrax - Air Travel review website (www.airlinequality.com) as an independent customer forum, which has become a leading review site […]
02_Model_Building
Comments were collected from SKYTRAX which are about customer comments related with their satisfaction level of airline companies, has been processed in […]
03_Guided_Analytics
This workflow was constructed to understand the consumers’ feedbacks and issues about airline's service quality to improve customer satisfaction.
04_Rest_API_Sentiment_Prediction
This workflow showcases the Rest API capabilities of the KNIME Server. We are reusing the model trained on the airline reviews and providing sentiment […]