GenAI for Summarization - Customer Support Tickets

<p><strong>GenAI for Summarization: Customer Support Tickets</strong></p><ul><li><p>This workflow retrieves and parses fictitious Zendesk tickets and metainformation (e.g., id, creation date, status, priority, etc.) about the interactions between customers and support agents.</p><p></p></li><li><p>It prompts a local LLM via GPT4All to generates summaries of ticket conversations.</p><p></p></li><li><p>It formats ticket metainformation and summaries and sends it to a selected Slack user or group of users.</p></li></ul>