<p><strong>Customer Satisfaction &amp; Retention Agent</strong></p><p>An agent that assists the Marketing and Sales team to enhance customer satisfaction and retention by proactively addressing dissatisfied customers who might churn. This includes:</p><ul><li><p>Identifying the sentiment of each incoming customer review.</p></li><li><p>Detecting the language of the review to tailor the communication in the customer's native language.</p></li><li><p>Predicting what customers are likely to churn and selecting a personalized gift.</p></li><li><p>Composing a customized apology email and exposing it to the the human for review and sending.</p><ul><li><p>Optionally, the agent can also send the email autonomously without human supervision, if instructed to do so in the <em>User message</em>.</p></li></ul></li></ul><p></p><p><strong>TECHNICAL REQUIREMENTS FOR TOOLS:</strong></p><p>Before using the agent, make sure to:</p><ul><li><p>Load your own OpenAI API key in your Secret store on KNIME Hub (https://docs.knime.com/chub/latest/community_hub_secrets_guide/) and pass it to the tools that use an LLM to analyze or draft text: <strong>Sentiment_Analyzer_Tool </strong>and <strong>Retention_Email_Writer_Tool</strong></p></li><li><p><strong>[Optional] </strong>Provide email credentials to the <strong>Email_Sender_Tool</strong></p></li></ul><p></p><p>------</p><p><strong><em>Disclaimer:</em></strong><em> AI agents are powered by LLMs, which generate responses based on patterns in data rather than fixed rules. As a result, their behavior is </em><strong><em>non-deterministic</em></strong><em>, meaning outputs may vary even for similar inputs. This may lead to situations where the agent </em><strong><em>fails to trigger expected tool calls</em></strong><em> or behaves in ways that differ from prior interactions. Please account for this variability when designing or using AI agents</em>.</p>