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01_​Data_​Preparation

Customer Comments Minning Use Case: Data Preparation

We took dataset from Skytrax - Air Travel review website (www.airlinequality.com) as an independent customer forum, which has become a leading review site for airline, airport and associated air travel traveller reviews. This website has no financial association or affiliation with any airline or airport featured.

The Skytrax name is associated with Quality Excellence throughout the world by the air transport industry, and is recognised for it’s Airline and Airport Star Rating, the World Airline Awards and Airport Awards

Data Importing and Manipulation Customer Comments Minning Use CaseData PreparationWe took dataset from Skytrax - Air Travel review website (www.airlinequality.com) as an independent customerforum, which has become a leading review site for airline, airport and associated air travel traveller reviews. Thiswebsite has no financial association or affiliation with any airline or airport featured.The Skytrax name is associated with Quality Excellence throughout the world by the air transport industry, and isrecognised for it’s Airline and Airport Star Rating, the World Airline Awards and Airport AwardsThis workflow contains three parts:1- Data importing and Manipulation 2- Text Processing: In this part, text mining methodolies have been applied to extract the words from thecustomers' comments to define most frequently used words and to create feature set for building sentimentanalysis model.3- Data Exporting: In this part, all of the data has been calculated on the previous metanodes are being saved. Text Processing Data Exporting Data Importing& Manipulation Text Processing Data Exporting Data Importing and Manipulation Customer Comments Minning Use CaseData PreparationWe took dataset from Skytrax - Air Travel review website (www.airlinequality.com) as an independent customerforum, which has become a leading review site for airline, airport and associated air travel traveller reviews. Thiswebsite has no financial association or affiliation with any airline or airport featured.The Skytrax name is associated with Quality Excellence throughout the world by the air transport industry, and isrecognised for it’s Airline and Airport Star Rating, the World Airline Awards and Airport AwardsThis workflow contains three parts:1- Data importing and Manipulation 2- Text Processing: In this part, text mining methodolies have been applied to extract the words from thecustomers' comments to define most frequently used words and to create feature set for building sentimentanalysis model.3- Data Exporting: In this part, all of the data has been calculated on the previous metanodes are being saved. Text Processing Data Exporting Data Importing& Manipulation Text Processing Data Exporting

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